Service Updates

 

 

UK Service Bulletin

Ferry Delays

Due to severe weather conditions and disruption to the ferry crossing, some parcels to the Republic of Ireland collected on Wednesday 13 November will incur a 24 hour delay.

We will continue to monitor the situation and will update as soon as we have further information.

International Service Bulletin

Israel Customs Delays

Applies to those customers who use Air Express, Air Classic, DPD Direct & International Mail 

Please be advised that Israel customs are currently experiencing processing delays, due to high volumes being injected into the network.

Customs clearance times are taking 2-3 days longer. Therefore, delivery delays are to be expected.

We are continuing to monitor the situation closely and will update as soon as we have further information.

French Protests Continue

Applies to all International Services (Air and Road) customers

Further to recent notices protests continue to impact deliveries in France.

Although there are contingency plans in place to reduce impact, there may be disruptions to linehaul transiting through France as well as disruptions to final mile deliveries.

We will issue further updates as required.

Kuwait Customs Delays - Updates

Applies to those customers who use Air Express, Air Classic, DPD Direct & International Mail

Further update Kuwait is still experiencing Customs delays of up to 2-3 days. This is due to a backlog caused by high volumes injected into Kuwait.

We are continuing to monitor the situation and will update as soon as we have further information.

Saudi Arabia Customs Delays

Applies to those customers who use Air Express, Air Classic, DPD Direct & International Mail 

Please be advised that Saudi Arabia customs are currently experiencing processing delays from 2-3 days. This is due to an increase of volume into the country.

We are continuing to monitor the situation closely and will update as soon as we have further information.

Delays expected through Industrial Action in France 

Applies to those customers who use DPD Classic, Air Express, Air Classic, DPD Direct and International Mail

Delays are to be expected throughout France this week, with industrial action due to begin this evening (4th December). This is due to continue until Sunday 8th December.

We expect that there will be delays and cancellations, with the shutdown impacting rail, road and air transport.

We will be working with our French colleagues to implement contingency plans and delivery attempts will be made where possible.

Kuwait Customs Delays - Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that Kuwaiti customs are currently experiencing customs processing delays of up to 2-3 days. This is due to a customs backlog in the country due to increased volumes in the network.

We are continuing to monitor the situation and will update as soon as we have further information.

Philippines - Typhoon Kammuri

Applies to those customers who use Air Express, Air Classic and International Mail 

Please be advised that Typhoon Kammuri has made landfall in the central Philippines, at the southern end of Luzon Island. As a result, delivery delays are to be expected.

We will continue to monitor the situation closely and will provide further updates if there are any developments.

POD Issues

Applies to those customers who use DPD Classic

Please note that despite successful delivery, some parcels are missing delivery scans and PODs in the DPD tracking platform. This is impacting deliveries to both Portugal and Sweden.

This is the result of a data issue, whereby some scans are not transferring correctly to DPD UK from destination.

We are currently working to resolve this issue and will provide further updates as necessary.

Australia Bushfire Delays 

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that deliveries to certain areas of Australia continue to be impacted by severe bushfires, as a result delays delays may be experienced.

The following areas have been affected: Queensland and New South Wales.

We will continue to monitor and provide updates as soon as we have further information available.

Hong Kong Protest Update

Applies to those customers who use Air Express, Air Classic and International Mail 

Further to International Notices, please be advised due to ongoing protests and road closures in Hong Kong, delays are still expected to continue.

The following areas are affected by road closures and traffic:
Kowloon, New Territories and Hong Kong Island.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

French Industrial Action Update

Applies to those customers who use DPD Classic, Air Express, Air Classic, DPD Direct and Tracked Mail 

Industrial action will take place across numerous dates between 27th November - 5th December.

Please be informed that although contingency plans are in place to reduce impact, there may be disruptions to linehaul within and transiting through France, as well as disruptions to final mile deliveries.

Finnish Network Update

Applies to those customers who use DPD Classic 

Finnish Network Update, parcels to Finland collected between the 23rd and 27th of November will incur delays due to industrial action. We have put operational contingency plans in place in order to minimise these delays.

The industrial action is expected to cease on 30th November therefore parcels collected outside the above window should not experience delays - we will continue to monitor this and update if the situation changes.

French Industrial Action

Applies to those customers who use DPD Classic, Air Express, Air Classic, DPD Direct and Tracked Mail

Please be advised that there is scheduled industrial action in France on 28th November and 5th December in response to the French government's pension reform plans.

Railway and public transport staff, airport employees and postal workers are expected to join in the industrial action.

Due to the above, there may be disruptions to linehaul within and transiting through France, as well as disruptions to final mile deliveries.

All deliveries will be attempted where possible.

Finnish Network - UPDATE

Applies to those customers who use Road Classic and Air Services

Following on from the last International Notice, postal strikes and other industrial unions (mainly harbour unions) continue to strike. This may impact linehaul and final mile deliveries.

So far, we have not experienced any delays.

We are closely monitoring this and further updates will be distributed as necessary.

Finnish Network Update

Applies to those customers who use DPD Classic 

Please note, due to ongoing Postal Strikes in Finland, other industrial unions will also be striking in sympathy, including logistics & harbour unions. We are working with our Nordic colleagues to minimise the impact to our customers however, this may impact both the linehaul operation & final mile deliveries in Finland this week.

We will provide a further update if required.

Adverse Weather Conditions and Strikes in France 

Applies to those customers who use DPD Classic, Air Express, Air Classic and DPD Direct

Delays to deliveries and pick up as well as linehaul transit to France, Spain and Portugal may be impacted due to the following issues.

There is severe snowfall in South-East France. Maily impacting Ain, Alpes-Maritimes, Ardèche, Bouches-du-Rhône, Drôme), Isère, Loire, Rhône, Saône-et-Loire, Var and Vaucluse.

There are also Yellow Vest protests causing roadblocks across France. Mainly impacting Paris, Bordeaux, Montpellier and Nantes.

All delivery attempts will be made where possible.

Portuguese Service Update

Applies to those customers who use DPD Classic

Please be advised that there is currently a data transmission issue between DPD Portugal, the Group and DPD UK.

This issue means parcels are not receiving a proof of delivery scan, even though they are being delivered. This is impacting tracking & causing customer contact. A fix is being looked into.

The following link can be used to check if a parcel has been delivered when the POD is missing. This will make it easier
to answer customer queries - Portuguese Tracking System

Ferry Delays 

Applies to those customers who use DPD Offshore

Due to severe weather conditions and disruption to the ferry crossing, some parcels to the Republic of Ireland (collected 13th November) will incur a 24 hour delay.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to heavy snow in Southern regions of France and subsequent delays en route, some parcels collected on Wednesday 13 November have not been unloaded and have missed connections in France.

Please expect a 24 hour delay to service.

Australia Bushfire Delays 

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that deliveries to certain areas of Australia have been impacted due to severe bushfires, as a result delays may be experienced.

The following areas have been affected: Queensland and New South Wales

We will continue to monitor and provide updates as soon as we have further information available.

Kuwait Customs Delays - Update

Applies to those customers who use Air Express. Air Classic, DPD Direct and International Mail

Further to International Notice 1542, please be advised that Kuwait customs are currently still experiencing processing delays of up to 48 hours. This is due to an intermittent customs system issue in country.

We are continuing to monitor the situation and will update as soon as we have further information.

Hong Kong Protests - Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Further to International Notice 1544, please be advised due to ongoing protests and road closures in Hong Kong, delays are still expected to continue.

The following areas are affected by road closures and traffic:

Kowloon, New Territories and Hong Kong Island.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to capacity issues following the Bank Holiday in Europe, some parcels to France (collected 4th November) have not been unloaded and have missed connections in France and to Portugal.

Due to delays en route, some parcels to Germany (collected 4th November) have not been unloaded and have missed connections in Germany.

Please expect a 24 hour delay to service.

DPD Republic of Ireland Network Update

Applies to those customers who use ROI Two Day & ROI Inbound

Due to Adverse weather conditions impacting sailing, some parcels (collected 11th November) to Republic of Ireland have missed connections.

Also note due to Adverse weather conditions impacting sailing, some parcels (collected 11th November) from the Republic of Ireland to the UK have missed connections.

SEUR Delivery Process Changes During Peak 

Applies to those customers who use DPD Classic Customers

All B2C parcels to Spain will now be delivered to a Pickup store following one delivery attempt. This process will run from the 18th of November until the 15th of January.

It is extremely important for customers to provide 100% phone and email data to ensure Recipients receive notifications of when a parcel has arrived at Pickup and to which shop. Parcels will be returned if no contact is achievable and the parcel has not been collected within 10 days.

There are 1,400 Pickup points across Spain, with 80% of the population within a 10 minute drive. Parcels will be delivered to the shop closest to the consignee. All details can be found using the following link: Pickup Process Spain

Please speak to your customers to ensure phone and email data is provided for all deliveries.

Next Day Northern Ireland Delays

Applies to those customers who use DPD Offshore

Due to a technical issue with the aircraft departing East Midlands Airport, approximately 1,500 parcels (collected 11th November) on the Northern Ireland Next Day service will incur a 24 hour delay.

Hong Kong Protests

Applies to those customers who use Air Classic, Air Express, DPD Direct and Tracked Mail 

Please be advised that delays are expected in Hong Kong, due to protests and road closures.

The following areas are affected by road closures and traffic:

Kowloon, New Territories and Hong Kong Island.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

Eurotunnel Delays

Applies to those customers who use DPD Classic

Due to a technical issue with the Eurotunnel there are delays of up to 2 hours both sides of the Channel Tunnel.

Please be aware that inbound parcels due for delivery tomorrow (8th November) may incur a 24 hour delay. In addition, parcels collected today (7th November) destined for Europe may incur a 24 hour delay.

We will keep you informed of any further developments and please be assured our teams are working hard to minimise any delays.

Last Shipping Dates Christmas and New Years 2019

Applies to those customers who use DPD Classic, Air Express, Air Classic and DPD Direct

Please be advised that the last shipping dates for Christmas and New Years schedules are now available on the DPD and DPD local websites.

To access the information, please use the following links:

Last shipping dates for Christmas and New Years: DPD
Last shipping dates for Christmas and New Years: DPD Local

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic, Air Classic, Air Express and DPD Direct destinations and the last delivery day for Christmas and New Year.